LATTE

Thank you for shopping with Nuval Beauty. To maintain the highest hygiene and safety standards for all our customers, we have established the following policy:

1. Eligibility for Returns

• Timeframe: You must initiate a return request within 48 hours of delivery.

• Condition: Items must be unopened, unused, and in their original packaging with all security seals intact.

• Exceptions: Due to the nature of cosmetic products, we cannot accept returns on any item that has been opened, swatched, or tested.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product:

• Please email us immediately at [Insert Email] with your order number.

• You must include clear photos of the damaged item and the original packaging.

• Once verified, we will arrange a replacement or a full refund at no additional cost to you.

3. Refunds

• Approval: Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Method: Approved refunds are processed back to your original payment method within 7–10 business days.

• Shipping Fees: Original shipping charges are non-refundable. For "change of mind" returns on unopened items, the customer is responsible for return shipping costs.

4. Non-Returnable Items

• Items purchased during a sale or promotional event.

• Gift cards or digital vouchers.

• Any product returned after the 48-hour notification window.

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